Frequently asked questions about hair, extensions and selling your hair

Sara founded the company because of her own hair problems. There was a shortage of quality hair, and no one could explain how to check that quality. She developed a test to reveal, before purchase, whether the hair would tangle when worn. Our hair still goes through that test today.

No. We are not a hair salon; we are a hair supplier. You buy hair from us and we prepare it, but your hairdresser or salon fits it.

Yes. We supply salons, hairdressers and hair specialists, but individual customers also visit us. Often their hairdresser in a smaller town cannot source quality hair, or they are looking for something very specific.

Yes, and this is the best option if you need an exact shade, a particular texture or custom preparation. Visit our Brno showroom at Mojmírovo náměstí 22. We can help you and your hairdresser choose, and you can see the hair in person to check how it matches your shade.

We are open on weekdays from 8:00 to 16:00 and closed at weekends. If you are coming to choose hair, match a colour or get an estimate for selling your hair, please contact us first so we can arrange a time and give you our full attention.

We buy, professionally assess, deep cleanse and prepare hair. We carefully lighten our own checked ponytails, prepare individual strands, add highlights and colour, and prepare hair for different extension methods. We also prepare hair for hairpieces and hair replacement products; the options depend on the product required.

Yes. Once we have verified your hairdressing business, you can access trade prices and an individual offer. We also help you choose hair for particular clients. We discuss cooperation individually; get in touch through our contact page.

Across the Czech Republic and to Slovakia. We also have customers in Germany and other countries, mainly professional hairdressers.

We prepare individual strands for micro rings, nano rings, tubes, keratin bonds and mini keratin bonds. We offer a range of strand sizes to suit the method and the client’s hair density.

They are in preparation. Sara spent almost five years looking for quality tape-ins and tried over a hundred manufacturers. She eventually found a product that performed roughly twice as well as the others: it lasted twice as long and the hair did not shed. We are now setting up a small workshop for it.

Not yet. As with tape-ins, we are looking for products whose quality meets our expectations. We would rather take our time than offer something we cannot stand behind.

Yes. We can add highlights to match the shade your client is wearing or colour an ombré. If you cannot find what you need in our selection, custom preparation can be arranged. Please contact us in advance so we can agree a date based on workshop availability.

Yes, deliberately so. We maintain high quality precisely so the hair can be worked with further: coloured, styled and, in some cases, lightened.

No, we do not offer custom lightening of hair brought in by customers. We only lighten our own ponytails, whose initial condition, original colour and lack of chemical treatment we know. With unfamiliar hair, we cannot reliably predict how it will respond, and the risk of damage is too high.

It depends on your hair’s density and condition, the length and volume you want, and the method chosen. A subtle increase in volume needs fewer grams than a substantial increase in length. We are happy to help you choose a suitable ponytail, but finalise the plan with your hairdresser, who knows your hair and is responsible for fitting it.

We deliberately do not state the geographical origin of our hair. Around the world, hair from one country is often presented as coming from another, and no one can verify this with complete certainty. We do not want to make claims we cannot stand behind. Instead, we focus on what we can check: we buy virgin hair directly, know its colour when we receive it, and check that it has not been chemically treated.

No, and as a matter of principle we never will. Human rights are violated in China and, in our experience, some cheap hair on the market comes from deeply unethical sources. When a 150 g pack of clip-in hair costs CZK 2,000 including VAT, it is hard to imagine that the person whose hair was cut received anything at all.

Virgin hair has never been coloured or otherwise chemically treated. A single-donor ponytail has a consistent history: all the hair has been through the same things, so it behaves predictably during lightening and wear. A mixture of hair from unknown sources cannot offer that certainty.

We only lighten hair that we have bought ourselves, always from a single donor. First, we deep cleanse it and remove silicones, so nothing disguises its appearance or misleads us or our customers. We check it again after lightening. This helps it last considerably longer when worn than hair whose original colour before lightening is unknown.

Most often, its appearance was down to a surface treatment. Silicone build-up can temporarily make hair look shiny and feel smooth, but it washes away after a few washes, revealing the true condition. That is why we deep cleanse hair before assessing it: we want to see and sell the hair itself, not the layers of coating on it.

We aim for good value for money. We do not charge unreasonable prices: when we can source hair at a good price, we sell it at a good price too. Some types cost more because the hair is rare or hard to find in high quality.

We have hair available for CZK 4,000 as well as hair for CZK 20,000. The main difference is how rare the texture and colour are.

If your order does not require custom preparation and you pay by 10:00, we dispatch it the same day. Around nine out of ten parcels arrive the following day, but no carrier guarantees an exact delivery date, so occasionally one arrives a day later.

Please arrange this with us in advance. Sometimes we can work quickly; at other times the workshop is fully booked. Tell us how urgently you need it, and we will give you a realistic date.

Zásilkovna, DPD and PPL, for home delivery and parcel lockers. We do not currently work with Česká pošta. Special requests can be discussed.

Three things: colour, length and weight. Naturally platinum blonde hair that has not been lightened is the rarest: the lighter the shade, the higher the price. Straw and sandy shades are also very rare. Light brown hair can still command a high price, but the price drops considerably for standard brown and chestnut hair with copper tones.

A great deal, with value increasing exponentially. Twenty centimetres is short and very few buyers will accept it. Thirty-five centimetres is borderline: platinum hair may be accepted, while other shades depend on their other characteristics. From 45 cm, hair has good value, and 60 cm is in a different league. As an example, platinum hair might fetch around CZK 2,000 at 35 cm, CZK 8,000 at 45 cm and CZK 20,000 at 60 cm.

The price per gram is multiplied by the weight in grams. The price per gram depends on how light the hair is and its condition, including damaged or tapered ends. For example, at CZK 40 per gram, a 200 g ponytail would be worth CZK 8,000. Weight cannot be reliably estimated beforehand; it is established after cutting.

Because each buyer quotes a price for a different weight. If one offers CZK 8,000 for 200 g and another CZK 3,000 for 100 g, that alone does not tell you how the offers compare for your ponytail. Not every ponytail weighs 200 g. Buyers also measure length differently: one might value a ponytail with tapered ends as 60 cm, another as 40 cm.

It can be, and very valuable indeed. Without proper drying and definition, curly hair can look dry or frizzy, even when it has a beautiful, rare texture. A less experienced buyer may not recognise that. A low offer elsewhere does not mean your hair has no value. Bring it in for an assessment; our advice is free.

Yes. You can bring a ponytail cut at a hairdresser’s, at home, or one that has been in a drawer for years. Age itself is not a problem. What matters is its condition, length, colour and, above all, whether it has stayed firmly tied in the same direction. Properly stored hair can remain usable for a very long time.

Keep it dry, away from direct sunlight and chemicals, and firmly tied. The biggest problem is not age but an old hair band coming loose. Once the ponytail loosens, the hair can shift or become mixed, sharply reducing its value. Check the bands from time to time and add new ones if needed.

Hair must stay aligned from roots to ends in the same direction. When it gets mixed up, the scales on the hair surface catch on each other, causing tangling and matting. You cannot simply gather a loose ponytail and tie it back together. If an old band is breaking, handle the ponytail as little as possible, secure it with new bands and contact us for advice.

Secure the ponytail firmly with several hair bands, both near the cutting point and further down its length, then cut just above the top band. One band is not enough: if it loosens, you can lose length, weight and the correct hair direction. You will find detailed instructions and a video on our sell your hair page.

Yes, our consultation is free. We know how different hair is valued and can give you an estimate. Even if you decide to sell elsewhere, it gives you a point of comparison. Get in touch through our contact page or visit us in Brno.