Dodavatel vlasů s.r.o. / Noorberry
Legal information
Translation of the Czech document. Czech original.
This page contains the terms and conditions, privacy information and cookie policy for the Noorberry website.
Terms and conditions
Effective from 21. 7. 2026. These terms govern enquiries and the subsequent sale of human hair under the Noorberry brand.
1. Operator
The operator of the Noorberry website and brand is Dodavatel vlasů s.r.o., company ID 10766006, VAT ID CZ10766006, with its registered office at Glinkova 315/3, 623 00 Brno-Kohoutovice. Business premises: Mojmírovo náměstí 2919/22, 612 00 Brno-Královo Pole. Contact: sara@noorberry.cz, +420 737 594 484.
Hair is also sold under the Noorberry brand by Sára Minksová, company ID 09033017 (sole trader). You will be told who the seller is before your purchase, and the seller is identified on the invoice; purchases from Sára Minksová are governed by her terms and conditions.
2. Enquiries and formation of the contract
The website catalogue is for information. Sending an enquiry does not create a purchase contract. A contract is formed only when Noorberry individually confirms availability, price, delivery, payment method and other terms.
3. Price, delivery and complaints
Prices in the shop are not public and are shown only to verified hairdressers: after email confirmation, submission of proof of a hairdressing business and approval by Noorberry. Every ponytail is unique; we individually confirm final availability and terms in advance. Rights concerning defective performance, complaints and any withdrawal are governed by applicable legislation and the specifically agreed terms.
4. Returns and exchanges
Hair purchased remotely (through the website, email, Facebook, Instagram or WhatsApp) may be returned without giving a reason within 14 days of receipt (Section 1829 of the Czech Civil Code). Send the hair back unused and complete within 14 days of withdrawal; the buyer pays the return postage. We will refund the money, including the original postage up to the cost of the least expensive delivery method offered, within 14 days using the same payment method. Returns do not apply to custom-prepared hair — cut, coloured, toned, divided into keratin strands or prepared for tape-in or weft extensions (Section 1837 of the Czech Civil Code). We offer exchanges for other hair by agreement, in addition to statutory rights.
Download: returns and exchange form (PDF). Enclose the completed form with the parcel and send a copy to sara@noorberry.cz.
5. Complaints about faulty products
We are responsible for defects present when the goods were received; consumers may report them within 24 months of receipt (Section 2165 of the Czech Civil Code). Provide the hair as it is, without cleaning or further alterations — it is physically assessed in our workshop. We do not send replacement hair before assessing the complaint. We will resolve the complaint within 30 days of its submission. Normal wear and changes occurring after receipt (application, colouring, chemical or heat treatments, cutting, or care contrary to the instructions) are not defects.
Download: complaint form (PDF), which describes the complaint procedure in detail. Enclose the completed form with the hair and send a copy to sara@noorberry.cz.
Send parcels as a standard tracked parcel (not cash on delivery) to Dodavatel vlasů s.r.o. (Noorberry), Mojmírovo náměstí 2919/22, 612 00 Brno. You can also hand them over in person by appointment.
6. Hair care
The video guides constitute the instructions referred to in section 5 and are available here:
Hair is a natural product, and its lifespan and appearance depend on proper care.
7. Contact and out-of-court resolution
Send questions and complaints to sara@noorberry.cz. The authority responsible for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority.
Privacy policy
Effective from 7. 10. 2026. This policy explains how Dodavatel vlasů s.r.o., as controller, processes the personal data of Noorberry visitors and customers.
1. Controller and contact
The controller is Dodavatel vlasů s.r.o., company ID 10766006, VAT ID CZ10766006, Glinkova 315/3, 623 00 Brno-Kohoutovice. For privacy matters, contact us at sara@noorberry.cz.
2. Sharing data with Sára Minksová
Dodavatel vlasů s.r.o. and Sára Minksová, company ID 09033017, Vychodilova 2552/12, 616 00 Brno, sell under the shared Noorberry brand and use a single system to record customers, orders, shipments and invoices. Customer and order data in this system are therefore accessible to both, and both use them to process orders, provide customer care, keep records and protect their rights. For these data, Dodavatel vlasů s.r.o. and Sára Minksová are joint controllers (Article 26 GDPR); either of them provides information and handles requests at sara@noorberry.cz and you may exercise your rights against either of them. Each seller is individually responsible for the invoices they issue and their retention. Further details are also available in Sára Minksová’s privacy policy.
3. Data, purposes and legal basis
| Data and purpose | Legal basis |
|---|---|
| Name, email, telephone number, company, content of an enquiry or hair-selling form, selected catalogue items and any submitted photos or videos — handling a question, offer or hair purchase. | Steps before entering into a contract and a legitimate interest in communication. |
| Proof of a hairdressing business — verifying a professional account and providing access to non-public prices. | Steps before entering into a contract and a legitimate interest in protecting the non-public offer. |
| Order, payment and accounting data. | Performance of a contract and a legal obligation. |
| Sharing data in the single system with Sára Minksová — joint customer and order records under the Noorberry brand. | The legitimate interest of both controllers in unified customer and order management. |
| Technical and security data in server logs. | A legitimate interest in website security. |
| Statistics, marketing and external media. | Consent, which may be withdrawn at any time. |
4. Retention periods
| Records | Period |
|---|---|
| Enquiries, hair-selling forms, their attachments and related communications | 12 months from the last communication. |
| Customer account | While the account is active and for 3 years after its closure or last activity. |
| Proof of business registration | Until verification is approved or rejected, no longer than 12 months from upload. |
| Accounting and tax documents | 10 years, unless legislation requires a longer period. |
| Security server logs | 90 days. |
| Pseudonymised event data from Noorberry’s own analytics | 730 days (2 years), so that we can compare two full seasons and long-term trends. |
5. Recipients and transfers outside the EU
The operators of our own server and Webglobe, as the email provider, may process data to the extent necessary. Airtable (Formagrid Inc., USA) acts as a processor for cloud storage and management of the catalogue, enquiries and hair-selling forms, including contact details, message content, selected catalogue items and submitted attachments. Google Maps processes data to display the shop map, and analytics or marketing providers Google, Microsoft, PostHog and Meta process data according to the selected consents. YouTube receives data only after external media have been allowed. Where a service transfers data outside the EU/EEA, it uses appropriate safeguards, particularly standard contractual clauses.
6. Your rights
You may request access, rectification, erasure, restriction of processing or portability, or object to processing. Consent may be withdrawn at any time in the cookie settings. You also have the right to lodge a complaint with the Czech Office for Personal Data Protection.