Sára Minksová / Noorberry
Terms and privacy policy — Sára Minksová
Translation of the Czech document. Czech original.
These terms apply to sales of human hair for which the seller is identified as Sára Minksová. Other purchases under the Noorberry brand are governed by the legal information of Dodavatel vlasů s.r.o.
Terms and conditions
Effective from 7. 10. 2026.
1. Seller
The seller is Sára Minksová, a natural person trading under a trade licence, entered in the Trade Register maintained by the Brno City Trade Licensing Office, company ID 09033017, with a place of business at Vychodilova 2552/12, 616 00 Brno. The seller is not VAT registered. She sells under the Noorberry brand; the noorberry.cz website is operated by Dodavatel vlasů s.r.o.
Business premises: Mojmírovo náměstí 2919/22, 612 00 Brno-Královo Pole. Contact: sara@noorberry.cz, +420 737 594 484.
2. Buyer
The buyer is either a consumer, meaning a person buying outside their business, or a business buyer (for example a hairdresser) buying for their business activities. Provisions expressly intended for consumers (in particular withdrawal from the contract and complaint deadlines) apply only to consumers. Other matters concerning a business buyer are governed by the Czech Civil Code.
3. Orders and formation of the contract
Orders are placed individually — by message (WhatsApp, Instagram, Facebook), email, telephone or in person. The website catalogue is for information. Before entering into the contract, the seller tells the buyer that the seller is Sára Minksová and sends a description of the hair, the price, delivery price and method, payment method and a link to these terms. The purchase contract is formed when the buyer confirms the order on the basis of this information.
The contract is concluded in Czech. The seller retains the order communications and invoice; the buyer has them available in their messages or email. Each party pays its own communication costs.
Orders are processed in the shared Noorberry system, which the seller shares with Dodavatel vlasů s.r.o. The buyer’s data are therefore also accessible to that company — see the section Sharing data with Dodavatel vlasů s.r.o.
4. Price and payment
Prices are final. The seller is not VAT registered and therefore does not charge VAT. Payment may be made:
- by transfer to account 2003200656/2010 (Fio banka), using the variable symbol shown on the invoice,
- by cash on delivery when receiving the parcel,
- in cash when collecting in person at the business premises.
The invoice (issued by a non-VAT-registered trader) is sent to the buyer electronically.
5. Delivery
Hair may be collected in person at the business premises or sent by a carrier (PPL, DPD or Zásilkovna). The buyer knows the delivery price before confirming the order, and it is stated on the invoice. Check the packaging for damage on receipt; you may refuse a damaged parcel or record the damage with the carrier and let us know.
6. Withdrawal from the contract (consumer)
A consumer may withdraw from a distance contract without giving a reason within 14 days of receiving the hair (Section 1829 of the Czech Civil Code). Simply send an unequivocal statement to sara@noorberry.cz or to the address of the business premises; the deadline is met if you send the statement before it expires. You may use the returns and exchange form (PDF), but this is not compulsory.
Send the hair back unused and complete no later than 14 days after withdrawal. The consumer pays the direct return costs. We will refund the money, including the original postage up to the cost of the least expensive delivery method offered, within 14 days of withdrawal using the same payment method unless otherwise agreed; we may withhold the refund until we receive the hair or you provide proof that it has been sent. The consumer is liable for any reduction in the value of the hair caused by handling beyond what is necessary to examine it.
Withdrawal is not possible for hair customised to the buyer’s wishes — in particular hair cut, coloured, toned, divided into keratin strands or prepared for tape-in or weft extensions to order (Section 1837(d) of the Czech Civil Code). We offer exchanges for other hair by agreement, in addition to statutory rights.
7. Complaints about faulty products
The seller is responsible for defects in the hair present at receipt. A consumer may report a defect within 24 months of receipt (Section 2165 of the Czech Civil Code). A business buyer inspects the hair as soon as possible after receipt and reports defects without undue delay.
Submit a complaint to sara@noorberry.cz with a description of the defect, and provide the hair as it is, without cleaning or further alterations — it is physically assessed at the business premises. The following may help: complaint form (PDF). Send parcels as a standard tracked parcel (not cash on delivery) to Sára Minksová (Noorberry), Mojmírovo náměstí 2919/22, 612 00 Brno; you may hand them over in person by agreement. We will acknowledge receipt of the complaint and resolve a consumer’s complaint within 30 days of submission. We will resolve a valid complaint by replacement, a discount or a refund in accordance with the law; we will reimburse reasonable costs incurred in making a valid complaint.
8. What is not a defect
Human hair is a natural product. In particular, the following are not defects:
- minor differences in the shade, texture and length of individual strands that match the description and photographs,
- gradual drying of the ends, loss of shine, slight tangling and wear during normal use,
- lightening or changes in shade due to sunlight, seawater, chlorine or toning shampoos,
- changes after receipt — application, cutting, colouring, bleaching, perming, keratin or other chemical treatments, and excessive heat styling,
- damage caused by unsuitable brushing or care contrary to the instructions (section 9).
This does not affect the buyer’s statutory rights concerning defects present when the hair was received.
9. Hair care
The seller sends care instructions to the buyer in a message when the order is placed. The following video guides also form part of the instructions:
10. Out-of-court dispute resolution
Send questions and concerns to sara@noorberry.cz. The authority responsible for the out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, Štěpánská 15, 120 00 Praha 2. Compliance with obligations is supervised by the Czech Trade Inspection Authority and, within the scope of the Trade Licensing Act, the trade licensing office.
11. Final provisions
The contract is governed by Czech law. We may change these terms; contracts already concluded remain subject to the version in effect on the date they were concluded.
Privacy policy
Effective from 7. 10. 2026. This policy explains how Sára Minksová, as controller, processes her customers’ personal data and shares them with Dodavatel vlasů s.r.o. Data processing when visiting noorberry.cz (accounts, enquiries, cookies) is described in the privacy policy of Dodavatel vlasů s.r.o.
1. Controller and contact
The controller is Sára Minksová, company ID 09033017, Vychodilova 2552/12, 616 00 Brno. For privacy matters, contact her at sara@noorberry.cz.
2. Sharing data with Dodavatel vlasů s.r.o.
Sára Minksová and Dodavatel vlasů s.r.o., company ID 10766006, Glinkova 315/3, 623 00 Brno, sell under the shared Noorberry brand and use a single system to record customers, orders, shipments and invoices. All Sára Minksová’s customer and order data are therefore stored in this system, and Dodavatel vlasů s.r.o. can access and use them in the same way as its own customers’ data — particularly to process orders, provide customer care, keep records and protect the rights of both sellers.
For the data in the single system, Sára Minksová and Dodavatel vlasů s.r.o. are joint controllers (Article 26 GDPR). They have an arrangement allocating their responsibilities: either of them provides information and handles requests to exercise rights at sara@noorberry.cz. You may exercise your rights against either of them. Each seller is individually responsible for the invoices they issue and their retention.
3. Data, purposes and legal basis
| Data and purpose | Legal basis |
|---|---|
| Name, contact and billing details, order content — processing orders, delivery and complaints. | Performance of a contract. |
| Invoices and payment data — keeping tax records. | A legal obligation. |
| Customer communication and protection of legal claims. | A legitimate interest. |
| Sharing data in the single system with Dodavatel vlasů s.r.o. — joint customer and order records under the Noorberry brand. | The legitimate interest of both controllers in unified customer and order management. |
4. Retention periods
| Records | Period |
|---|---|
| Orders and related communications | During processing and for 3 years after delivery (claims concerning defective performance and limitation periods). |
| Accounting and tax documents | 10 years, unless legislation requires a longer period. |
5. Recipients and transfers outside the EU
In addition to Dodavatel vlasů s.r.o. (see section 2), the following may process data to the extent necessary: UOL Účetnictví (accounting and issuing invoices), Zaslat.cz and carriers (parcel delivery), Fio banka (payments), Webglobe (email), Meta (WhatsApp, Instagram, Facebook — if you communicate through them) and Airtable (Formagrid Inc., USA) (order records). Where a service transfers data outside the EU/EEA, it uses appropriate safeguards, particularly standard contractual clauses.
6. Your rights
You may request access, rectification, erasure, restriction of processing or portability, or object to processing. You also have the right to lodge a complaint with the Czech Office for Personal Data Protection.